I am very happy with the service I received at Weaver's Diesel Performance. They have worked on my 1998 Dodge Ram 3500 w/ 12 valve Cummins several times. They installed an exhaust brake, tuned it for some extra horse power, installed a steering stabilizer/adjusted the steering box and did some track bar upgrades. They did perfect on all that except when I got it home after the second service I noticed something was not right regarding the track bar upgrade. I took it back and spoke to the owner, James Weaver. James immediately agreed with me and saw the obvious problem. They had to order a new part which I was not charged for and then had to redo the track bar work which of course was an expense to them and no charge to me. That's the kind of customer service I look for when dealing with a business. James handled it perfectly. When a repair goes well it's easy and all are happy. Sometimes things don't go as we expect and a mechanic doesn't get something right, it happens, we're humans. The businesses I look for are the ones who stand behind their work and make things right for their customers. Weaver's Diesel Performance, in my opinion, is this type of business. The upgrades they made to my truck has made it a much better truck. Brakes better, more horse power, steers better. Great improvements all suggested by James Weaver. That's where my truck will go next time it needs work. Count me as a very satisfied customer...thank you James.
Thank you Mike for the very kind review! In a field that there is more that can make a job go wrong than can ever make it go right, It all comes down to how you handle it when it doesn't go right! This is a perfect example of one of those situations. I really valued your patience and understanding in this situation and will always be happy to make our working relationship as great as it can be. Thanks again Mike! James Weaver
- Weaver's Diesel Performance & Auto Repair